Actions and Emotions

The reaction of Afgans to the treatment of religious materials is alarming but it clearly illustrates two points affecting organizational behavior: Emotion is at least as important as logic in getting people to act, and actions speak louder than words.

While rational analysis and management pronouncements are key to managing a business, effective leadership necessarily includes both demonstrated action and emotional appeal to successfully move an organization forward.

This is every bit as relevant at executive levels as it is at lower levels in an organization.

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