When the smell of melted cheese in Starbuck’s new breakfast sandwiches began to overwhelm the aroma of fresh coffee in his stores, Howard Schultz made adjustments. When new ideas surfaced at Sentry Safes, Dick Brush would invariably ask, “Will it sell more safes?” Innovation is the lifeblood of growing businesses. It needs to be encouraged. Yet the leader also needs to ensure that the organization’s mission remains clear.
Bob Legge works with companies to improve individual and organizational performance. His clients have included Fortune 500 companies, mid-size companies, non-profits, education and government. To find out more, contact Bob at firstname.lastname@example.org or call him at (585) 305-7853. Bob’s website is http://www.boblegge.com.