The fragile facade of trust

The Olympics were successful with a gracious host, a welcoming city, and the torch burning brightly signifying harmony, goodwill, peace, friendship and hope.  Then, less than a week later, the same host takes over a key part of a neighboring country.  I’ve seen it played out in companies too.   A leader may say all the right things to his/her organization, and to the board, then take action that belies the values posted in the lobby and repeated at company events.  Trust is fragile.  Cynical employees usually have very good reasons to be cynical.  But it’s also why employees are fiercely loyal to companies when their leader’s actions clearly and continuously reflect their stated values.

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