Just in the past week:
- A director in a nationwide software implementation company told me how her people were deeply stressed by overly-demanding work and travel schedules
- A nurse leader in a regional hospital expressed how a short-staffed intensive care unit heightened concerns over quality of care
This is where the rubber hits the road in strategy implementation. This is where all the talk about customer support and quality of care happens, or doesn’t. What these two situations have in common is a lack of higher level leadership. Mid-level managers, no matter how good they are, at times need leadership support. Sometimes more resources can be provided, sometimes they cannot, but, there are always things that a leader can do, even if it’s just getting in and talking directly with the staff about the situation. It’s leadership commitment to the strategy.
© Bob Legge 2014 All rights reserved