The Key to Improving Performance

Imagine you’re in the passing lane of highway.  There are several cars in a line just ahead of you so you cannot  go any faster, but another car is very close behind you, tailgating.   That driver must believe that somehow you’ll go faster.  He is mistaken.

When a person is not performing up to your expectations and you want him or her to improve, you have to find out why the performance is lagging.  It could be skill, it could be motivation, it could be the tools, or one of many causes, including the inherent speed imposed by procedures.

If you want to change an effect, you must find the cause.  It is a mistake to try to change the effect.  It does no good to ride a person’s bumper if he or she cannot go faster.

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