Executives vs. Managers

In my consulting and coaching, I usually see clear distinctions between upper and lower levels of management on a number of factors including how time is used, people management skills, and overall perspective (tactical vs. strategic.)

One not-so-obvious factor is how decisions are made.  For example, when confronted with a purchase decision, senior managers think about return on investment whereas lower level managers are focus on  expense.

Of course, the return on investment and the risk of achieving it are the salient points.

Do you notice differences like this in your organization?

© Copyright 2015  Bob Legge

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Bob Legge provides organizations with the ability to exceed their most ambitious goals.  I work with leaders of Fortune 500 companies, small and mid-size companies, nonprofits, education, and government. Together, we drive strategy, lead successful change, develop high performance cultures, improve individual and organizational performance, and produce faster, sustainable growth and value.  Contact him at  bob.legge@leggecompany.com

How exceptional leaders listen

I’ve met, observed, and worked with hundreds of leaders — only a couple dozen or so who I’ve considered to be extraordinary.  While they’ve differed considerably in their leadership and personal styles, there is one skill that they all had in common:  The ability to listen — to really listen.
I don’t mean the ability to hear what others say, but rather to really listen, to be in the moment and fully receptive both to what is being said as well as to the context.

An exceptional leader told me last week that listening on a phone call is not as effective because in person he can see body language and other clues that enable him to look past symptoms and ‘red herrings’ to get directly to the essence of an issue.

To listen well, you need to have an open mind.  Set aside the filters that cause you to hear what you want to hear, or what you think is being said, or to make judgments while listening.  And pay full attention to what is being said…and not said.