The Key Difference Between Bureaucracy and High-Performance

Of the things high performers hate most, bureaucratic organizations are in second place (weak supervisors are first.)  The key difference between bureaucracies and high-performance organizations is how they value both process and results.  Bureaucracies value processes not results.  High-performance organizations value both processes and results.  They value results because that is what furthers their mission.  But they also value process because it drives sustainable and repeatable results.

The corollary is Peter Drucker’s quote that effective leaders focus on doing the right things while managers focus on doing things right.

What does your leadership and organization value?

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