If you want to build accountability within your organization, you have to identify the results to be achieved. It is necessary, but not sufficient, to be concerned with behaviors, activities, and actions. To say it another way, the actions, activities and behaviors lead to results.
For example, the training department might do 20 training sessions on a subject. That’s good, but the question is, “Did the training do any good?” If you need sales people to be better at closing sales, it’s necessary to do training, but what you want is not the training sessions, but the increase in sales.
Think of it this way: People are responsible for taking action and behaving in certain ways, but they are accountable for the results of the actions and behaviors.
© Copyright 2016 Bob Legge
Bob Legge provides organizations with the ability to exceed their most ambitious goals. I work with leaders of Fortune 500 companies, small and mid-size companies, nonprofits, education, and government. Together, we drive strategy, lead successful change, develop high performance cultures, improve individual and organizational performance, and produce faster, sustainable growth and value. Contact him at firstname.lastname@example.org